Licences & Insurance

Licensed & Insured Private Hire Operator in Bristol | Proline Taxi

Every Proline journey is booked through a licensed operator and carried out by a licensed and vetted driver in a licensed, inspected vehicle that is insured for carrying passengers. Here you can find information about our licences and insurance, so whether you represent a business, an educational institution or a procurement team, you can check everything in one place.

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  • Licensed private hire operator
  • Licensed & DBS-checked drivers
  • Inspected & insured vehicles
  • £5m public liability cover
Black BMW 750e 2026 from the Proline fleet
  • DBS-Checked Drivers
  • Live Flight Tracking
  • Meet & Greet

First Class · Saloon · Executive · MPV

Get your fixed price & book

Please allow at least 12 hours for online bookings. For same-day or last-minute travel, call us to check availability.

What you need to know

What licensed and insured means for you

In England, private hire passenger transport is subject to strict licensing requirements designed to protect passenger safety. From checks on operators and drivers to vehicle inspections and compulsory insurance, every stage must meet the relevant legal requirements.

When you book with Proline, all of these requirements are already in place.

  • Licensed operator

    Bookings are managed through a licensed operator that has been vetted by the local authority.

  • Licensed drivers & vehicles

    Drivers are vetted, while vehicles are inspected and licensed before carrying passengers.

  • Hire and reward insurance

    Hire and reward insurance provides the cover required for carrying paying passengers, unlike a standard private motor insurance policy.

Officially licensed

Our private hire operator licence

Proline Taxi Limited has been a licensed private hire operator with South Gloucestershire Council since 2018, operating under licence no. 88.

For journeys outside our operating area, we may work with licensed partner operators who are required to meet the same standards of safety and service.

A copy of our operator licence can be provided on request.

Private hire operator licence
Licensing authority
South Gloucestershire Council
Operator licence
No. 88
Licensed since
2018
Licence copy
Available on request

Safety standards

Licensed drivers and inspected vehicles

Licensed and vetted drivers

Every Proline driver holds a private hire driver licence issued by the relevant local authority. To obtain and retain this licence, each driver must meet the following requirements:

  • Enhanced DBS check: an enhanced criminal record check.
  • DVLA driving licence check: verification of the driver’s licence.
  • Group 2 medical: a medical examination to the standards applied to bus and lorry drivers.
  • Knowledge test and safeguarding training: a knowledge assessment and training in safeguarding vulnerable people.

Our drivers also receive training for transporting young people and unaccompanied minors.

More information is available on our Certifications & Approvals page.

Licensed and inspected vehicles

Every vehicle in the Proline fleet is licensed by the relevant local authority and must undergo regular compliance inspections:

Once a year
for vehicles less than 3 years old.
Twice a year
for vehicles more than 3 years old.

These are the minimum legal requirements specified by the client. Proline goes further by ensuring that its vehicles are maintained and serviced in line with manufacturer dealership standards, rather than simply meeting the requirements needed to pass the mandatory inspections.

Insurance protection

Insurance cover for every journey

Our insurance policies cover hire and reward transport, public liability and employers’ liability. Below, you can see the types of insurance we hold and the level of cover provided.

  • Hire and reward motor insurance

    Passengers and third parties on every journey

    Fully insured

  • Public liability

    Passengers and members of the public

    £5 million

  • Employers’ liability

    Our company employees.

    £5 million

Our fleet insurance also includes UK-wide roadside assistance and replacement vehicle cover in the event of a breakdown, helping to ensure that the journey can continue.

Insurance certificates are available on request, including for supplier verification and approval procedures.

Informations

Company details

Legal name
Proline Taxi Limited
Company number
11289067 (registered in England and Wales)
VAT number
GB 518570186
Registered office
17 Kings Head Lane, Bristol, BS13 7DB
Operating since
April 2018
Operator licence
South Gloucestershire Council, no. 88
Data protection
Registered with the ICO, reference ZB274294

Compliance documents

Supplier documents for businesses and schools

Would you like to open an account with Proline or add us to your approved supplier list? We can provide the documents required for verification and approval, usually within one working day.

Documents available

  • Operator licence
  • Insurance certificates (hire and reward, public liability, employers' liability)
  • Safeguarding policy
  • Risk assessment and health and safety policies
  • Data protection documents
  • Any other document your organisation requires to open an account

Complete the form to request the documents your organisation needs.

What do you need?

FAQs

Frequently asked questions about licensing and insurance

Are your vehicles insured for passengers?

Yes. Every vehicle is insured for hire and reward, which covers paying passengers and third parties. Ordinary car insurance does not.

What happens if a vehicle breaks down during my journey?

Our fleet has UK breakdown and vehicle replacement cover, and we can send another vehicle from our fleet or a licensed partner so your journey continues.

Do you use other licensed operators?

Some journeys outside our area may be fulfilled by licensed partner operators. They are licensed by their own council and held to the same standards we apply to our own drivers.

First Class · Saloon · Executive · MPV

Get your fixed price & book

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Please allow at least 12 hours for online bookings. For same-day or last-minute travel, call us to check availability.

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