Proline Taxi & Chauffeurs – Complete FAQ'S

We operate a modern fleet including saloon, estate, executive vehicles, MPVs (up to 6 passengers) and minibuses, suitable for individual travellers, families, corporate clients and groups with luggage.

We provide transport from Bristol and surrounding areas to all UK airports, major cities, business hubs and cruise ports, including long-distance journeys across the UK.

All passengers are counted, including children and infants, to ensure the correct vehicle is allocated for safety and comfort.

Luggage capacity depends on the vehicle selected. Luggage allowances are displayed during the booking process.

Child seats are not legally required in private hire vehicles. If required, please request one during booking and we will do our best to accommodate.

There is no extra charges if your flight is early or delayed as we continuously monitor the status of your flight and work on the basis of scheduled arrival times.

 

We use real-time flight tracking and automatically adjust pickup times. No additional charges apply for flight delays or early arrivals.

If your flight is cancelled, contact us as soon as possible. Your booking can be held for up to 24 hours at no extra cost.

Your driver will meet you in the arrivals hall holding a name board. If meet-and-greet is not included, pickup will be coordinated directly.

Please call our 24/7 support line on +44 790 445 9504 with your booking reference or name.

If the driver has not yet been dispatched, we can reschedule your journey without additional charges.

A 50% surcharge applies on 25 December, 26 December, 31 December and 1 January.

Online booking is recommended, but phone bookings are available by calling +44 790 445 9504.

Yes. All bookings must be prepaid by card. Cash payments are not accepted.

Yes. Proline Taxi & Chauffeurs is a fully licensed private hire operator in compliance with UK regulations.

We serve all major UK airports including Bristol, Heathrow, Gatwick, Stansted, Luton, Birmingham and Manchester.

All prices are per vehicle, not per passenger, ensuring transparency.

We recommend booking at least 24 hours in advance, especially for early-morning airport transfers.

Yes. We provide fixed-price transfers to and from all major UK cruise ports.

Yes. Once confirmed and paid, your booking is secured and assigned to a professional driver in advance.

Yes. We specialise in early-morning and time-critical airport transfers, including pickups from 3:00 AM.

Yes. We work with corporate clients, universities and medical organisations, offering tailored pricing and invoicing.

Yes. Digital invoices and receipts are issued for business and personal use.

Yes. PAs and office managers can manage and amend bookings on behalf of travellers.

Yes. Driver details and real-time tracking are sent when the driver is on the way.

All drivers are fully licensed, DBS-checked and professionally vetted.

If you require special assistance, please contact us in advance and we will do our best to

accommodate.

Yes. We arrange return trips, multi-leg itineraries and long-distance journeys.

We offer fixed pricing, accountability, professional drivers and dedicated support rather than algorithm-based availability.

Scroll to Top