Our standards
Approvals, checks and standards
At Proline, safety and trust go beyond legal requirements. Alongside the licences we are required to hold, we follow clear procedures for driver vetting and training, passenger protection and the way we operate. Our approvals and standards reflect the responsibility we bring to every journey, whether we are transporting private individuals, employees, students or schoolchildren.
- DBS-Checked Drivers
- Live Flight Tracking
- Meet & Greet
First Class · Saloon · Executive · MPV
Get your fixed price & book
Please allow at least 12 hours for online bookings. For same-day or last-minute travel, call us to check availability.
Trust built through partnerships
Organisations and clients who trust Proline Taxi
We work with universities, businesses, charities and independent schools that value professionalism, discretion and responsibility in passenger transport.
Organisations that have chosen Proline include
- University of Bristol
- ReMind UK
- Rosent UK
- ForrestBrown
Our services are also trusted by independent schools across the South West, corporate clients seeking professional chauffeur services and private individuals who value discretion and comfort.
Our approvals
Approved transport provider for Access to Work and DSA
Proline is an approved transport provider for the Access to Work and Disabled Students’ Allowances (DSA) schemes, providing transport services tailored to the needs of people who receive support through these programmes.
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Approved provider
Access to Work
For Access to Work customers, we make the reimbursement process easier to manage. We issue a single monthly invoice and provide a weekly record of completed journeys, so all information is clear and easy to verify.
- Single monthly invoice
- Weekly journey record
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Approved provider
Disabled Students’ Allowances (DSA)
Proline is also an approved transport provider for the DSA scheme, which supports eligible students who need additional assistance during their studies.
Safety and responsibility
Vetted and trained drivers for passenger safety
Every Proline driver holds a licence issued by the relevant local authority, has undergone an Enhanced DBS check and has completed the required safeguarding training for children and vulnerable people.
Our drivers are also trained to transport children and young people, allowing independent schools to use Proline for airport transfers involving unaccompanied minors.
- Local authority licence
- Enhanced DBS check
- Safeguarding training
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Book in advance
Airport escort service for unaccompanied minors
On request, the driver can accompany the minor inside the terminal as far as the airline check-in desk. This service must be booked separately in advance and can be paid for at the time of booking or added to the invoice issued to the school or family.
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Female driver available on request
Passengers can request a female driver when booking, by email or WhatsApp, subject to availability.
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Assistance dogs welcome
Assistance dogs are always welcome in Proline vehicles at no additional charge.
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Documented safeguarding policy
Proline has documented procedures in place for safeguarding children and vulnerable people, which are available to schools and organisations on request.
Procedures and accountability
Operational standards and data protection
At Proline, our day-to-day operations are guided by documented policies and procedures that set out how we manage safety, professional responsibilities and the quality of the services we provide.
These cover the following areas:
Health, safety and risk assessment
Procedures covering health and safety, as well as the identification and assessment of risks.
Business continuity and operational procedures
Business continuity plans, lone-working procedures and guidelines for day-to-day operations.
Professional conduct and equal opportunities
Policies covering driver conduct, equal opportunities and complaints handling.
Personal data protection
Policies governing the processing and protection of personal information.
Data protection – ICO registration
Proline Taxi Limited is registered with the Information Commissioner’s Office (ICO) under registration number ZB274294.
For more information about how we handle personal data, please see our Privacy Policy.
Our documented operating policies and procedures are available to clients during account setup, alongside the relevant licensing and insurance documents.
Documents and verification
Request Proline policies and certificates
Do you represent a business, school, university or procurement team? We can provide the documents required to verify and approve Proline as a transport provider.
Complete the form and select the documents you need. We usually respond to requests within one working day.
- Internal policies and procedures
- Insurance certificates and licences
- Documents required to open an account
- Fast response, usually within one working day
Request our policies & certificates
Need help with your request? Contact our team.
FAQ
Frequently asked questions
Do you have vehicles adapted for wheelchair users?
Our fleet includes executive cars and MPVs, but we do not currently have vehicles adapted for passengers who need to remain in their wheelchair during the journey. If you are able to transfer into the vehicle seat, we can carry a folding wheelchair and other mobility aids. Please let us know about these requirements when booking.
Does the airport escort service for unaccompanied minors need to be booked separately?
Yes. Accompanying a minor to the airline check-in desk is an additional service that must be requested in advance. The cost can be paid at the time of booking or added to the invoice issued to the school or family.
How can I request Proline documents for supplier approval?
You can complete the form on this page and select the documents you need, or email us at [email protected]. We usually respond to requests within one working day.