Available 24/7 +44 7904 459504 [email protected] Find us on Google
+44 7904 459504 [email protected]

About Us

About Proline Taxi

For over 8 years, we’ve been there for people travelling in Bristol and beyond.

Since 2018, we’ve been providing pre-booked travel across Bristol and throughout the UK, with fixed fares, professional drivers and a service available 24/7, 365 days a year.

  • 80,000+ bookings
  • 240,000+ passengers carried
  • over 3 million miles travelled
WhatsApp +44 7904 459504
Google rating 5.0 Top rated taxi in Bristol · 226+ reviews
Black Mercedes-Benz S-Class
  • DBS-Checked Drivers
  • Live Flight Tracking
  • Meet & Greet

First Class · Saloon · Executive · MPV

Get your fixed price & book

Please allow at least 12 hours for online bookings. For same-day or last-minute travel, call us to check availability.

Our story

How we grew from a local service into the company we are today

Proline began in Bristol in 2018 as a family-run business built around a simple idea: to provide a more thoughtfully organised transport service based on punctuality, direct communication and long-term relationships with our customers.

Since then, we have grown from local journeys and airport transfers into long-distance travel, executive and chauffeur services, corporate transport, DSA / Access to Work and private aviation. A significant part of that growth has come from returning customers, recommendations and direct relationships with companies and organisations.

We have grown step by step without losing the personal involvement we started with. Today, Proline serves private customers through Proline Taxi and corporate clients through Proline Chauffeurs. Our network includes around 50 drivers and access to approximately 30 vehicles, allowing us to handle a greater volume of bookings and an increasingly diverse range of journeys across Bristol and throughout the UK.

Proline vehicles parked airside for private aviation and FBO transfers
Family-runSince 2018 in Bristol

How we work

A more thoughtful way to plan every journey

  1. 01

    Local to Bristol, directly involved

    Proline is based in Bristol, and bookings are managed by people who know the city and understand local traffic. We do not rely solely on what the sat nav shows: we take traffic, road closures, events and the time needed for the driver to arrive as close as possible to the agreed time into account.

  2. 02

    We plan ahead, not at the last minute

    Every booking is recorded in our system and assigned to a driver. We do not work on the basis of “we’ll see who is available at the time”; instead, we try to anticipate in advance the details that may affect the journey. For airport transfers, we monitor flights, and when the information is provided beforehand, we can also monitor train services.

  3. 03

    The price is agreed from the start

    You receive a fixed price before the journey, including VAT. Traffic or a slower route will not change the fare; it only changes if the booking itself changes, for example through additional stops or waiting time beyond the included allowance.

  4. 04

    The right vehicle for the right journey

    We do not choose a vehicle based solely on the number of passengers. We also consider luggage, the type of journey and the level of comfort required, with options ranging from Saloon and Executive to MPV and Executive MPV. When needed, the Proline network gives us access to a wider fleet beyond our own vehicles.

  5. 05

    Real people, not an anonymous call centre

    If something changes or you need help, you can speak directly to the Proline team by phone, email or WhatsApp. For many journeys, the driver contacts the customer before pick-up to confirm the details, and for airport transfers, they provide information about the vehicle and meeting point.

Our aim

What we aim to get right, every time

To arrive as close as possible to the agreed time, with the right driver, the right vehicle and a price the customer knows before setting off. Flight tracking, confirmations, Meet & Greet and direct contact with our team all serve one purpose: to make the journey as predictable as possible, from booking through to the final destination.

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Our expertise

Journeys we know how to manage properly

Tap a journey type to see the details

01 / 06

Airport transfers

  • Live flight monitoring, with the pick-up time adjusted automatically if your flight is delayed, at no extra cost
  • Up to 60 minutes of free waiting time from the actual flight arrival time
  • After the first 60 minutes, additional waiting time is charged at £10 per 15 minutes
  • Meet & Greet available at the airport
  • Fixed price agreed before the journey
  • Saloon, Executive and MPV options available depending on the journey
Includes

Bristol Airport, Heathrow, Gatwick, Birmingham, Luton and other UK airports

Our standards

The standards behind every Proline journey

  1. 1. Punctuality and planning

    • a driver assigned to every booking;
    • extra time allowed for traffic and road closures;
    • flight tracking;
    • train monitoring where details are provided;
    • confirmations before the journey.

  2. 2. Clear and fair pricing

    • a fixed price before the journey;
    • VAT included;
    • no surge pricing;
    • any price change only applies if the booking itself changes;
    • multiple payment methods;
    • invoicing for business accounts.

  3. 3. Care and responsibility throughout the journey

    • live tracking;
    • Meet & Greet;
    • help with luggage;
    • child seats on request;
    • support for passengers with reduced mobility where possible;
    • lost property support;
    • support by phone, email and WhatsApp;
    • discretion and respect for privacy.

Trust & accountability

Licensed, insured and responsible

Proline Taxi Ltd
Company No.
11289067
VAT No.
518 5701 86

  • Licensed operator

    Proline Taxi Ltd is registered with Companies House, is VAT registered and operates under a licence issued by South Gloucestershire Council.

  • Drivers vetted before working with Proline

    Drivers must hold a valid PHV licence and an Enhanced DBS check. Their experience is verified, and the selection process includes a face-to-face interview, an assessment of their English, attitude and professional presentation.

  • Every journey can be tracked in the system

    Every booking has an assigned driver, and journey records are kept in the system for a minimum of six months. The app used by drivers also allows live tracking throughout the journey.

  • Vehicles maintained to clear standards

    Cleanliness and maintenance are mandatory requirements, and vehicles are subject to the safety checks and inspections set out in our internal standards.

Meet the team

The people behind Proline

Proline is a family-run business built step by step, with direct involvement in every part of the service. George, Maria and Ciprian are involved day to day in operations, the fleet, driver relations and the customer experience, while maintaining the standards expected of a professional operator.

George, founder and managing director of Proline Taxi

George

Founder & Managing Director

Before starting Proline, I worked for several taxi companies and kept seeing the same problem: a disconnect between drivers, the dispatch team and the business owner. In the end, it was the customer who suffered through a poorer experience.

After some time, I decided to start my own company and do things differently: to connect all those parts of the service and close the gaps, so our customers could have the best possible experience.

I founded Proline in April 2018. We started as a taxi company, but with premium vehicles, because I saw an opportunity to offer a higher standard of service at a price that remained accessible to most people.

Today, my role is a mix of driving, operations and running the company. But the part that still gives me the most energy, by far, is being out on the road and spending time with our customers.

Since April 2018

Maria, Proline Taxi driver and Ladies Cars service

Maria

Driver & Ladies Cars

I drive for Proline and look after our Ladies Cars service for customers who prefer to travel with a female driver. For me, it is very important that people feel comfortable, safe and well looked after throughout their journey.

Ciprian, Proline Taxi driver and fleet manager

Ciprian

Driver & Fleet Manager

I manage the Proline fleet, drive, and stay in regular contact with the affiliated drivers in our network. My role is to make sure the vehicles and the people we work with meet the standards we want every customer to experience.

Our reputation

What keeps people coming back

Proline’s reputation has been built over time through consistent experiences and customers who choose to return or recommend us. Our reviews best reflect the things we aim to get right every time: punctuality, clear communication and a well-organised journey.

Excellent5.0226+ reviews on
  • Carole StottGoogle review

    Faultless service from start to finish. They definitely go the extra mile and take great care

  • Soohaeng LeeGoogle review

    Best Chauffeur service anyone could ask for. Very friendly and smooth drivers

  • Kieron DaviesGoogle review

    Top class service, immaculate vehicles and courteous driver. Couldn’t fault it.

  • Philip WookeyGoogle review

    Best in the business. Have used them a number of times - utterly reliable

  • Geoff YorkGoogle review

    Great service! On time, efficient and helpful - highly recommended.

  • Chris KnightGoogle review

    The entire team are brilliant and take a lot of the stress out of my weekly travel.

WhatsApp +44 7904 459504

Travel with us

We’re ready when you are

Tell us the destination. We’ll help make everything in between feel straightforward.

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FAQs

Questions people often ask about us

Still have a question?

Our team is available 24/7 by phone, WhatsApp or email.

+44 7904 459504 WhatsApp us [email protected]
Is Proline a local Bristol company?

Yes. Proline is a family-run business based in Bristol, founded in 2018. We’ve grown organically, client by client, and we’re still personally involved in every part of the service.

Where does Proline operate?

We’re based in Bristol and cover Bath, Somerset and the surrounding areas, with transfers to and from all major UK airports, including the London airports.

Are you licensed and insured?

Yes. Proline is licensed by South Gloucestershire Council, and all our vehicles and drivers are fully licensed and insured for private hire.

How are your drivers selected and checked?

All our drivers are licensed and DBS checked. We only work with drivers who share our standards: punctual, professional, discreet and focused on the client.

Do you only provide airport transfers?

No. Airport transfers are a big part of what we do, but we also provide corporate and executive travel, long-distance journeys, events and everyday travel for private and business clients.

Do you offer business accounts?

Yes. We work with companies and repeat clients on account, with weekly, fortnightly or monthly invoicing, depending on what we agree.

Are your prices fixed?

Yes. Our prices are fixed and transparent. The price you’re quoted is the price you pay, unless the journey changes, for example a different destination, pickup time or extra mileage.

What happens if my flight is delayed?

We include 60 minutes of free waiting time at the airport (after landing), so there’s no need to worry if your flight lands late or it takes longer to get through the airport.

Can I request a female driver?

Yes. Just let us know by email or WhatsApp when you book and we’ll do our best to arrange it.

Do you transport students and unaccompanied minors?

Yes. We already work with several private schools on student airport transfers. All our drivers are DBS checked and trained to work with minors.

Can I contact the Proline team directly?

Yes. You’ll always speak to a real person from our team, by phone, email or WhatsApp.

What is your cancellation policy?

You can cancel free of charge up to 24 hours before your pickup. Cancellations made within 24 hours of pickup are non-refundable.

First Class · Saloon · Executive · MPV

Get your fixed price & book

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Please allow at least 12 hours for online bookings. For same-day or last-minute travel, call us to check availability.