TERMS & CONDITIONS
TERMS & CONDITIONS
You will automatically receive a “Proline Taxi Journey Acknowledgement” email followed by an sms confirmation for the journey(s) you have paid for. You are responsible for checking that the details received from us are correct
ProLine Taxi Ltd does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.
We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. ProLine Taxi Ltd will not take responsibility for any passengers missing their flight if two hours check in time was not allowed.
You are free of course to arrange to get to the airport for a time of less than 2 hours prior to flight departure, however ProLine Taxi Ltd accepts no responsibility for any missed flight due to this.
All passengers are advised to have adequate travel insurance prior to booking.
No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport. ProLine Taxi Ltd does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact ProLine Taxi customer services team immediately. Please ensure you give us your arrival times and day in to the UK and not your departing information.
If your flight has any serious delays please inform us or the driver as soon as possible. ProLine Taxi Ltd use their own transport wherever possible but do use third party companies where appropriate. Reservations made for service on the following timings and dates will be subject to an additional 50% surcharge on published prices: 18:00 24th December to 23:59 26th December, 18:00 31st December to 23:59 1st January, other days may also be affected.
POLICIES & NOTICES
ProLine Taxi Ltd’s prices are calculated manually with the distance, time of travel and number of passengers traveling taken into consideration. ProLine Taxi Ltd reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.
On Journeys collecting from an airport ProLine Taxi Ltd does not charge for the 1st hour’s waiting time after the plane has landed. Waiting time charges will however start once the 1st hour has elapsed from when the aircraft has landed and will be charged, regardless of reason, at £30/hr pro Rata’. Waiting time for all other journeys will be charged at £30/hr pro rata from the scheduled pick up time.
Any Tolls are not included in the instant online quotes. The driver will ask you for the money or we can take this from your card if you prefer
Any amendment must be made via an email or by telephone to us to which you will receive an email confirming the amendment. Amendments must not be made with your driver.
ProLine Taxi Ltd will accept any cancellation as long as 24 hours notice is provided. There will be a £10 or 10% (whichever is higher) administration / transaction charge per journey. All cancellations must be made via an email to which you will receive confirmation by us. If you do not receive an email from ProLine Taxi Ltd confirming the cancellation, then we have not received it. In this case please call our out of hours number which is 07904459504.