FAQ'S

Welcome

FAQ'S

What vehicles do you have?

We have a range of vehicles to suit your needs. You can choose from saloon (up to 4 passengers), estate (up to 4 passengers and extra luggage space), MPV (up to 6 passengers), executive cars, Minivans.

What areas do you cover?

We provide airport taxis from Bristol and surroundings to an from all UK airports. However, there are certain areas that we do not cover. For more information, send us an email at sales@prolinetaxi.com.

How do you count passengers ?

We count passengers as the total number of persons travelling including children and infants.

How much luggage can I take?

The luggage space varies across different types of vehicles. The amount of luggage permitted on a certain vehicle is mentioned during the booking process both online and over the phone. We have a range of vehicles to choose from so you can select a larger vehicle such as an MPV if you have a large amount of luggage.

Do you have to have an infant or baby or child or booster seat?

No, as its not mandatory in the taxis. However, should you require one do let us know in the booking form and we will try our best but its not guranteed.

What if the flight is early or delayed?

There is no extra charges if your flight is early or delayed as we continuously monitor the status of your flight and work on the basis of scheduled arrival times.

What happens if my flight is cancelled?

Contact us as soon as possible on +44 790 445 9504. In this case, we will not have despatched a driver since the status of your flight will have been monitored by us. We will place your booking on hold for 24 hours and you can re-book your transfer at no extra cost within this period. Please note that failure to get in touch within 24 hours of flight cancellation will result in no refund.

Where do I meet my driver when I land?

Your driver will meet you in the arrival hall with your name board. If you do not opt for meet and greet service, then please contact your driver on the number provided and coordinate a meeting point with the driver. Alternatively, you can contact our customer support team on +44 790 445 9504 if you find any difficulties.

What if I cannot locate my driver?

Call our 24hr support line on +44 790 445 9504, quoting your transfer reference number or your name and our experienced staff will be able to assist.

What if I miss my flight?

Contact us as soon as possible on +44 790 445 9504. We will arrange your transfer for a new date/time free of charge as long as the driver has not been dispatched. If you fail to inform us, this will result in full charge.

What if my flight is diverted to another airport?

In that scenario, please contact us as soon as possible on +44 790 445 9504. We will put your booking on hold and won't dispatch the driver to the other airport until you or the passenger have authorised us to do so. Additional mileage charges may apply. Please note that failure to contact us within 1 hour of landing will result in no refund.

What is a special occasion surcharge?

There will be 50% surcharge on 25th, 26th, 31st December and 1st January. In an event of natural calamity such as flood, landslide, snow or other extreme weather conditions, the amount of surcharge will be notified to you during the booking process.

Do I have to book online?

Our online booking process is clear and easy to understand. But if you prefer to speak to one of our agents you can make a booking on the phone via our reservations line on: +44 790 445 9504

Do I need to pay in advance?

Yes , Unfortunately we don't accept cash and you need to make the payment in advance . We accept all major bank debit and credit cards.

Is your company licensed?

Yes, we are a fully licensed company.

Can I pay cash?

Unfortunately, we don't accept cash.

Which airports do you operate from?

We provide airport transfer services to and from all the UK airports.

Are your prices per car or per person?

We do NOT provide a shared service. Our vehicles are sole use vehicles, our prices are per vehicle.

How early do I need to book my car?

We will recommend you to book at least 24 hours in advance.

Do you do cruise ports transfers?

Yes, we do transfer to and from all major UK cruise ports.

What is your Refund & Cancellation policy ?

Any cancellations made within 24 hours of the pick-up time will not be refunded. 10% or £10 whichever is greater will be charged if the cancellation is made before 24 hours of the pick up time . Please note that all cancellations must be notified to Proline Taxi through email at sales@prolinetaxi.com.

Do I need to pay extra for via journeys?

Yes, there would be an additional charge for any via journeys depending upon the distance..

What do I do if I can't locate my driver?

Please call us on +44 790 445 9504 and our admin team will help you to locate your driver .

Do you charge extra on XMAS DAY 25/DEC, BOXING DAY 26/DEC, NEW YEARS EVE 31/DEC and NEW YEARS DAY 01/JAN?

Yes we do! There is 50% surcharge on top of usual journey price on 25th Dec ,26th Dec ,31st Dec and 1st Jan.